[Dan Warner]

Very nice Cindy.

Moving forward I would use a bit more energy and be a little more “matter of fact” I did like your empathy, but just pull it back a bit. Less is always more on these things. Always think how you would deliver this news to a friend. When you’re not sure about something, always fall back on being a real person in a real place having a real experience.

You’re doing great! Keep up the good work.

Happy Holidays!!

-Dan